STAR QUALITY RATINGS

CENTERS FOR MEDICARE AND MEDICAID SERVICES

Every month, the Centers for Medicare and Medicaid Services (CMS) uses a Five-Star Quality Rating System to rank skilled nursing facilities—with one star being the lowest possible score and five being the highest—based on information from Health Care Inspections, Nurse and RN Staffing, and Quality Measures. EmpRes locations strive to achieve a 4-star or 5-star rating.

5-STAR LOCATIONS:

• Americana Health and Rehabilitation
• Buena Vista Healthcare
• Frontier Rehabilitation and Extended Care
• Hot Springs Health and Rehabilitation
• The Dalles Health and Rehabilitation

4-STAR LOCATIONS:

• Hillsboro Health and Rehabilitation
• La Grande Post Acute Rehab
• Missoula Health and Rehabilitation
• Polson Health and Rehabilitation
• Sage View Care Center
• Shelton Health and Rehabilitation
• Windsor Health and Rehabilitation

THE QUALITY INITIATIVE RECOGNITION PROGRAM

THE AMERICAN HEALTH CARE ASSOCIATION (AHCA)

The Quality Initiative Recognition Program is designed to recognize AHCA nursing center members that demonstrate the attainment of four or more of the AHCA Quality Initiative goals related to decreasing turnover, customer satisfaction, improving discharge back into the community, decreasing hospital readmissions, increasing functional outcomes, and more!

2020 Quality Initiative Award Recipients:

TIER 4 WINNERS

• Firesteel Healthcare Center
• Prairie View Healthcare Center
• Wheatcrest Hills Healthcare Center

TIER 3 WINNERS

• Central Montana Nursing and Rehabilitation Center
• Enumclaw Health and Rehabilitation Center
• Frontier Rehabilitation and Extended Care Center
• Granite Rehabilitation and Wellness
• Hot Springs Health and Rehabilitation Center
• Katherine Healthcare
• La Grande Post Acute Rehab
• Livingston Health and Rehabilitation Center
• Milton Freewater Health and Rehabilitation Center
• North Cascades Health and Rehabilitation Center
• Ormsby Post Acute Rehab
• Palisade Healthcare Center
• Rawlins Rehabilitation and Wellness
• Royal Park Health and Rehabilitation
• Seattle Medical Post Acute Care

TIER 2 WINNERS

• Buena Vista Healthcare
• Fountain Springs Healthcare Center
• EmpRes Hillsboro Health and Rehabilitation Center
• Missoula Health and Rehabilitation Center
• Riverview Healthcare Center
• Royal Park Health and Rehabilitation
• Sage View Care Center
• The Dalles Health and Rehabilitation Center
• Thermopolis Rehabilitation and Wellness

TIER 1 WINNERS

• Americana Health and Rehabilitation Center
• Gardnerville Health and Rehabilitation Center
• Independence Health and Rehabilitation Center
• Laurel Health and Rehabilitation Center
• Mountain View Health and Rehabilitation Center

AHCA BRONZE AWARD

COMMITMENT TO QUALITY

The National Quality Awards are presented annually by the American Health Care Association (AHCA) and National Center for Assisted Living (NCAL) to recognize long-term care providers that demonstrate excellence in performance. Recipients of the BRONZE AWARD demonstrate their commitment to improving care and services to meet the highest expectations and standards.

2024 BRONZE AWARD RECIPIENTS:

• Cascade Valley Assisted Living and Memory Care (2024)
• Fountain Springs Healthcare Center (2024)
• Granite Rehabilitation and Wellness (2024)
• Laurel Health and Rehabilitation Center (2024)
• La Grande Post Acute Rehabilitation (2024)
• Mountain View Health and Rehabilitation Center (2024)
• Portland Health and Rehabilitation (2024)
• Royal Park Health and Rehabilitation (2024)
• Wheatcrest Hills Healthcare Center (2024)

2023 BRONZE AWARD RECIPIENTS:

• Pahrump Health and Rehabilitation (2023)
• Prairie View Healthcare Center (2023)
• Thermopolis Rehabilitation and Wellness (2023)

2022 BRONZE AWARD RECIPIENTS:

• Americana Health and Rehabilitation Center (2022)

2021 BRONZE AWARD RECIPIENTS:

• Palisade Healthcare Center (2021)

AHCA SILVER AWARD

ACHIEVEMENT IN QUALITY

The National Quality Awards are presented annually by the American Health Care Association (AHCA) and National Center for Assisted Living (NCAL) to recognize long-term care providers that demonstrate excellence in performance. The SILVER AWARD recognizes a significant achievement in the journey towards performance and resident focused excellence.

2024 Silver Award Recipients

• Prairie View Healthcare Center

Great Place to Work

2023-2024 Certified Centers:

• Buena Vista Healthcare
• Canterbury House
• EmpRes VSO
• Firesteel Healthcare Center
• Fort Vancouver Assisted Living
• La Grande Post Acute Rehab
• North Cascades Health and Rehabilitation Center
• Pahrump Health and Rehabilitation Center
• Rawlins Rehabilitation and Wellness

2022-2023 Certified Centers:

• EmpRes Healthcare Management
• Americana Health and Rehabilitation Center
• Canterbury House
• Buena Vista Healthcare
• Cascade Valley Assisted Living and Memory Care
• Firesteel Healthcare Center
• Missoula Health and Rehabilitation Center
• Pahrump Health and Rehabilitation Center
• Palisade Healthcare Center
• Prairie View Healthcare Center
• Riverview Healthcare Center
• Shepherd of the Valley Rehabilitation and Wellness
• Thermopolis Rehabilitation and Wellness
• Wind River Rehabilitation and Wellness

2022-2023 Certified Centers:

• EmpRes Healthcare VSO
• Fort Vancouver Assisted Living Facility
• Thermopolis Rehabilitation and Wellness
• Wind River Rehabilitation and Wellness

Great Place to Work Certification leverages 30 years of research to quantify the current state of your workplace culture and show you how it compares to the best in the world. The certification process gathers and evaluates employee feedback and recognizes companies who have built high-trust, high-performance company cultures.

PINNACLE AWARD

CUSTOMER EXPERIENCE

Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of skilled nursing facilities that will determine the quality of their products and services. In order to qualify for Pinnacle’s industry standard awards, clients must achieve a cumulative Best in Class customer satisfaction rating across a calendar year.

2023 PINNACLE AWARD RECIPIENTS:

• • Americana Health and Rehab
  • Buena Vista Healthcare Center

2021 PINNACLE AWARD RECIPIENTS:

• • • Prairie View Healthcare
    • Wheatcrest Hills Healthcare
    • Buena Vista Health and Rehabilitation
    • Riverview Healthcare
    • Hot Springs Health and Rehab
    • Livingston Health and Rehab
    • Polson Health and Rehab Center
    • Fountain Springs Healthcare Community
    • Sage View Care Center
    • The Dalles Health and Rehabilitation Center
    • Heartwood Avenue Healthcare

2020 PINNACLE AWARD RECIPIENTS:

• • Sage View Healthcare
  • Prairie View Healthcare
  • Polson Healthcare
  • North Cascades
  • Hot Springs
  • Heartwood
  • Fountain Springs
  • Central Montana
  • Buena Vista

BEST NURSING HOMES

U.S. NEWS & WORLD REPORT

U.S. News has updated the methodology used to evaluate nursing homes to ensure that the designation of “Best Nursing Home” is given only to those homes that demonstrate appropriate use of key services and consistent performance in quality measures. To qualify as a “Best Nursing Home” facilities had to earn an average rating of 4.5 out of 5 during 10 months of federal reports and consistently meet performance standards set by U.S. News, such as earning at least a 4 in the CMS overall rating for all 10 months.

2024 U.S. News Best Nursing Homes – Short Term Care

• • The Dalles Health and Rehabilitation

2020 U.S. News Best Nursing Homes – Long Term Care

• • • Buena Vista Healthcare
    • Katherine Healthcare

2020 U.S. News Best Nursing Homes – Short Term Care

• • Missoula Health and Rehabilitation Center

ADVANCING EXCELLENCE IN AMERICA’S NURSING HOMES

NATIONAL NURSING HOME QUALITY IMPROVEMENT CAMPAIGN

The National Nursing Home Quality Improvement (NNHQI) Campaign exists to provide long term care providers, consumers and their advocates, and quality improvement professionals with free, easy access to evidence-based and model-practice resources to support continuous quality improvement. The Campaign promotes focus on individuals’ preferences, staff empowerment, and involving all staff, consumers, and leadership in creating a culture of continuous quality improvement. To learn more about the campaign, visit: www.nhqualitycampaign.org.

CAMPAIGN MEMBERS:

• Livingston Health and Rehabilitation Center

McKnights Tech Awards

Building Bridges Category

Building Bridges Winner

“In the division’s Building Bridges category, EmpRes Healthcare of Vancouver, WA, achieved Gold for its use of Accushield technology. The technology helps alleviate the need to staff employees at facility entrances.

The kiosk and mobile app enabled self-screening and the capture of valuable data used for other processes. EmpRes estimates a savings of more than 45,000 labor hours and just over $135,000 in labor dollars through its use of Accushield. ” (McKnights, 2022)

Caring Connections Awards | 2024

Most Creative of The Year

Stephanie Kramer and Joseph Madrid
Rawlins Rehabilitation and Wellness

Top Community Engagement of the Year

Heather Oleson
Cascade Valley Assisted Living and Memory Care

Top Growth of the Year

Adrianna Ward
Ormsby Post Acute Rehab

Ambassador of the Year

Melissa Hunt
Wheatcrest Hills Healthcare Center